Briana Tischner Archives - Call Centre Helper

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Briana Tischner

Briana Tischner, Product and Partner Marketing Lead, Assembled

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Recent Articles Most Viewed Articles

Bad Habits That Kill Resource Planning

Bad Habits That Kill Resource Planning

How to Maintain High Quality on Self-Service Channels

How to Maintain High Quality on Self-Service Channels

Deliver Faster, Smarter Global Support With a True AI Chat Agent

Deliver Faster, Smarter Global Support With a True AI…

From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions

From Chaos to Control! Why Contact Centres Are…

10 Ways Technology Can Simplify the Contact Centre

10 Ways Technology Can Simplify the Contact Centre

Top Ways Tech Can Help With Cutting Contact Centre Costs

Top Ways Tech Can Help With Cutting Contact Centre Costs

17 Signs Your Contact Centre Technology Is Ageing Badly

17 Signs Your Contact Centre Technology Is Ageing Badly

What to Do With an Agent Who’s Suddenly Lost Their Confidence

10 Sure-Fire Ways to Undermine Compliance

The Do’s and Don’ts of Implementing Analytics

Just 23% Optimise Automation With CX Insights, CallMiner Report Finds

Vonage Named Major Provider in Emerging ICX Category

The 2026 UK Contact Centre Conduct Risk Report

See What Contact Centre AI Can Really Do

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