Catherine Forino – Call Centre Helper

Connect with Catherine on LinkedIn "/> Catherine Forino – Call Centre Helper

Catherine Forino

Catherine Forino is a Senior Product Marketing Manager at NICE Ltd, where she has led the marketing of 12 AI-powered and digital products for over 2 years.

With a background in both sales and marketing, Catherine has over 6 years of experience in the SaaS industry. Her strengths lie in her ability to work directly with customers to obtain reviews, referrals, testimonials, and to just hear their stories.

Connect with Catherine on LinkedIn

Recent Articles Most Viewed Articles

4 Ways Purpose-Built AI Is Transforming CX

4 Ways Purpose-Built AI Is Transforming CX

What Tech Should You Buy Next? Here’s How to Choose

What Tech Should You Buy Next? Here’s How to Choose

How to Prioritize Urgent Queries

How to Prioritize Urgent Queries

Our Top Technology Contributors of 2024

Our Top Technology Contributors of 2024

Is ChatGPT Really Suitable for Contact Centres Right Now?

Is ChatGPT Really Suitable for Contact Centres Right Now?

10 Ways to Kick-Start Your Adherence Improvement Strategy

10 Ways to Kick-Start Your Adherence Improvement Strategy

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Move Over Omnichannel… What’s Coming Next?

Seeing Double? 10 Ways to Drive Down Repeat Contacts

Seeing Double? 10 Ways to Drive Down Repeat Contacts

Want to Deliver the Best Mobile CX? Try These 10 Tips

Want to Deliver the Best Mobile CX? Try These 10 Tips

The Customer Convenience Revolution: Scaling Up CX

The Customer Convenience Revolution: Scaling Up CX

Meet Customers Proactively to Increase CLV

Meet Customers Proactively to Increase CLV

Digital Customer Engagement: 4 Signs You Are on the Right Track

Digital Customer Engagement: 4 Signs You Are on the…

Chatbot vs. Virtual Agent: Key Characteristics

Chatbot vs. Virtual Agent: Key Characteristics

What Should You Do When You Think a Customer Is Lying?

What It Takes to Be a More Empathetic Leader

3 Ways to Get Buy-In for Ditching Spreadsheets

54% Discover Compliance Breach Outside Routine QA Reviews

8×8 Finds 52% Blame CIOs for AI Errors

The Voice AI Agents Buyer’s Guide

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How Travel and Hospitality Brands Handle Seasonal Staffing Spikes

From Getting It Right First Time to Right Every Time

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