Clare Santos - Call Centre Helper

Clare Santos

Clare Santos, Director, Knowledge & Quality, Customer Experience at Aviso

Recent Articles Most Viewed Articles

What Should You Do When You Think a Customer Is Lying?

What Should You Do When You Think a Customer Is Lying?

Which Games Actually Work While Agents Are Taking Live Calls?

Which Games Actually Work While Agents Are Taking Live…

Good Habits to Encourage in CX Leaders

Good Habits to Encourage in CX Leaders

How to Unite Your QA and Frontline Teams

How to Unite Your QA and Frontline Teams

5 Ways to Boost Team Performance

5 Ways to Boost Team Performance

How to Thrive Through Seasonal Peaks

How to Thrive Through Seasonal Peaks

10 Ways to Give New Recruits an Amazing Welcome

10 Ways to Give New Recruits an Amazing Welcome

Stop Making Your Absence Rates Go Up!

Stop Making Your Absence Rates Go Up!

Ways to Reduce Friction Between Agents Working on Different Channels

Ways to Reduce Friction Between Agents Working on…

How to Make Team Huddles More Engaging

How to Make Team Huddles More Engaging

A Fond Farewell: How to Offboard and Celebrate Departing Agents

A Fond Farewell: How to Offboard and Celebrate Departing…

How to Define Career Paths in Your Contact Centre

How to Define Career Paths in Your Contact Centre

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?