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Cognigy

Discover and explore our Cognigy content collection, including articles, blogs, news stories, case studies, resources and more.

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Avoid Common Automation Mistakes When Using Conversational AI – Part II

Avoid Common Automation Mistakes When Using…

How CAI Can Improve Service Level and End Channel Hopping

How CAI Can Improve Service Level and End Channel Hopping

Avoid Common Automation Mistakes When Using Conversational AI – Part I

Avoid Common Automation Mistakes When Using…

Why Your Customers Get Upset and What You Can Do to Fix It

Why Your Customers Get Upset and What You Can Do to Fix It

Understanding the Benefits and Efficiencies of Omnichannel Contact Centres

Understanding the Benefits and Efficiencies of…

Elevate Your Customer Interactions Through Conversation Design

Elevate Your Customer Interactions Through Conversation…

A Three-Step Process to Evaluate the Right Conversational AI Platform

A Three-Step Process to Evaluate the Right…

Elevating Phone Bots With AI-Powered Voice Biometrics

Elevating Phone Bots With AI-Powered Voice Biometrics

Cognigy Increases Series B Funding

Cognigy Increases Series B Funding

Transforming CX While Supporting Agents Through Conversational AI

Transforming CX While Supporting Agents Through…

The Next Generation of Chatbot Is a Proactive Agent

The Next Generation of Chatbot Is a Proactive Agent

How Advances in AI Make for Happy Telecom Customers

How Advances in AI Make for Happy Telecom Customers

What Customer Experience Are You Delivering?

What Customer Experience Are You Delivering?

Cognigy Named on the Constellation Shortlist for Conversational AI

Cognigy Named on the Constellation Shortlist for…

Cognigy Named ‘AI Automation Specialists of the Year’ 2022

Cognigy Named ‘AI Automation Specialists of the Year’ 2022

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Top Stories

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

Latest News

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Resources

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Latest Blogs

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?