Dan Eddie - Call Centre Helper

Connect with Dan on LinkedIn "> Dan Eddie - Call Centre Helper

Dan Eddie

Dan Eddie is Director Of Customer Service at Simplyhealth, with over 20 years of executive and senior leadership experience in customer service and operations.

Connect with Dan on LinkedIn

Recent Articles Most Viewed Articles

7 Ways to Help Your Agents Embrace Change

7 Ways to Help Your Agents Embrace Change

Are These Roles Missing in Your Contact Centre?

Are These Roles Missing in Your Contact Centre?

‘Digital Readiness Lead’ Supports Agents Through Intense Change

‘Digital Readiness Lead’ Supports Agents Through Intense…

Are IVRs and ACDs Really Being Displaced by AI?

Are IVRs and ACDs Really Being Displaced by AI?

What Will Agent Roles Look Like in 2035?

What Will Agent Roles Look Like in 2035?

20 Innovative Lessons from Simplyhealth’s Contact Centre

20 Innovative Lessons from Simplyhealth’s Contact Centre

Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?