Dan Eddie - Call Centre Helper

Connect with Dan on LinkedIn "> Dan Eddie - Call Centre Helper

Dan Eddie

Dan Eddie is Director Of Customer Service at Simplyhealth, with over 20 years of executive and senior leadership experience in customer service and operations.

Connect with Dan on LinkedIn

Recent Articles Most Viewed Articles

7 Ways to Help Your Agents Embrace Change

7 Ways to Help Your Agents Embrace Change

Are These Roles Missing in Your Contact Centre?

Are These Roles Missing in Your Contact Centre?

‘Digital Readiness Lead’ Supports Agents Through Intense Change

‘Digital Readiness Lead’ Supports Agents Through Intense…

Are IVRs and ACDs Really Being Displaced by AI?

Are IVRs and ACDs Really Being Displaced by AI?

What Will Agent Roles Look Like in 2035?

What Will Agent Roles Look Like in 2035?

20 Innovative Lessons from Simplyhealth’s Contact Centre

20 Innovative Lessons from Simplyhealth’s Contact Centre

Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?