Connect with Francesa on LinkedIn ">
The Largest Online Community for Contact Centre Professionals
Francesa Rea, Director of Customer Operations, NewDay
Connect with Francesa on LinkedIn
Recorded Webinar: Driving Up Customer Satisfaction Scores
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Are You Doing Enough to Help New Starters Settle In?
How to Communicate Your QA Framework Clearly
Switch From Live Chat to Chatbots – Without Losing Customers
2026 Research: What Contact Centres Are Doing Right Now
CX Live’s The Experience Show Middle East 2026 Highlights
Webinar Replay: How to Tackle the Biggest Barriers to QA
AI in UK Contact Centres - The Reality
9th October 2026
How to Build a Knowledge Foundation That Drives AI Resolution – Webinar
13th October 2026
What Drives Better Customer Service? – Webinar
Users Want Answers, Not Search Results
AI Call Scoring in Contact Centres: What Your QA Team Does Next
Webinar: How to Turn Customer Feedback into Action
Webinar: Should Voice Agents Replace IVRs?
Webinar: 10 Ways to Make 2027 a CX Success