Articles - Gareth Brophy
Gareth brings over 25 years of valuable experience as a contact centre leader, working across a range of industries and operational setups.
Currently the Global VP of CX at The DDC Group, he focuses on enhancing customer experience and back-office capabilities. Gareth is passionate about optimizing performance by empowering people, streamlining processes, and leveraging technology to build strong client partnerships.
His extensive leadership background in prominent organizations reflects his deep understanding of what drives positive customer outcomes and effective service delivery.
