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Articles - Graeme Meikle

Graeme Meikle, WFM Consultant/Project Manager, Calabrio

Connect with Graeme on LinkedIn

Ways Technology Helps Exceed Service Level Targets on paper

7 Ways Technology Can Help Exceed Service Level Targets

Fixing issues with tech concept illustration with laptop and icons

15 Ways Contact Centre Technology Can Help Address Inefficiencies

Storm clouds over sun and field- de-escalation concept

The Best De-Escalation Techniques

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Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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