Jacqui Workman - Call Centre Helper

Connect with Jacqui on LinkedIn "> Jacqui Workman - Call Centre Helper

Jacqui Workman

Jacqui Workman, Ascociate Consultant and Trainer Trust Sessions, ReynoldsBusbyLee Ltd

Connect with Jacqui on LinkedIn

Recent Articles Most Viewed Articles

Vulnerable Customer Care

Vulnerable Customer Care

How to Coach Empathy in the Contact Centre – With Three Training Exercises

How to Coach Empathy in the Contact Centre – With Three…

27 Positive Statements to Use In Difficult Situations

27 Positive Statements to Use In Difficult Situations

How to Manage and Exceed Customer Expectations – With Examples

How to Manage and Exceed Customer Expectations – With…

Handling Sales Objections Over The Telephone

Handling Sales Objections Over The Telephone

How To Deal With Vulnerable Customers

How To Deal With Vulnerable Customers

The Wrong Words and Phrases to Use on a Sales Call

The Wrong Words and Phrases to Use on a Sales Call

21 Top Tips for Appointment Setting

21 Top Tips for Appointment Setting

10 Top Ideas We Heard From Oxfordshire County Council

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

How To Manage Your AI Agent Like A Human

Customer Satisfaction Survey Best Practices: A Complete Guide

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?