Jacqui Workman - Call Centre Helper

Connect with Jacqui on LinkedIn "> Jacqui Workman - Call Centre Helper

Jacqui Workman

Jacqui Workman, Ascociate Consultant and Trainer Trust Sessions, ReynoldsBusbyLee Ltd

Connect with Jacqui on LinkedIn

Recent Articles Most Viewed Articles

Vulnerable Customer Care

Vulnerable Customer Care

How to Coach Empathy in the Contact Centre – With Three Training Exercises

How to Coach Empathy in the Contact Centre – With Three…

27 Positive Statements to Use In Difficult Situations

27 Positive Statements to Use In Difficult Situations

How to Manage and Exceed Customer Expectations – With Examples

How to Manage and Exceed Customer Expectations – With…

Handling Sales Objections Over The Telephone

Handling Sales Objections Over The Telephone

How To Deal With Vulnerable Customers

How To Deal With Vulnerable Customers

The Wrong Words and Phrases to Use on a Sales Call

The Wrong Words and Phrases to Use on a Sales Call

21 Top Tips for Appointment Setting

21 Top Tips for Appointment Setting

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success