Jaime Scott - Call Centre Helper

Connect with Jaime on LinkedIn "> Jaime Scott - Call Centre Helper

Jaime Scott

Jaime Scott is the CEO of EvaluAgent

Connect with Jaime on LinkedIn

Recent Articles Most Viewed Articles

How to Get Quality Assurance Right in the Age of AI

How to Get Quality Assurance Right in the Age of AI

Stay Ahead in QA and Call Recording

Stay Ahead in QA and Call Recording

7 Predictions for 2025: What Does Next Year Hold for the Contact Centre?

7 Predictions for 2025: What Does Next Year Hold for the…

Evaluagent Launches New Conversation Analytics Feature

Evaluagent Launches New Conversation Analytics Feature

Expert Predictions: What Will 2024 Bring for Contact Centres?

Expert Predictions: What Will 2024 Bring for Contact…

11 Tips and Tools to Improve Call Centre Quality Assurance (QA)

11 Tips and Tools to Improve Call Centre Quality…

The CEO Interview: Jaime Scott at EvaluAgent

The CEO Interview: Jaime Scott at EvaluAgent

Tactics to Manage QA Well During Seasonal Peaks

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: Capacity Planning for Contact Centre BPOs

eBook: EU Data Sovereignty for the Contact Centre

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

‘Deflected’ Does Not Mean ‘Resolved’

How to Turn Training into Lasting Competence

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?