Jaime Scott - Call Centre Helper

Connect with Jaime on LinkedIn "> Jaime Scott - Call Centre Helper

Jaime Scott

Jaime Scott is the CEO of EvaluAgent

Connect with Jaime on LinkedIn

Recent Articles Most Viewed Articles

How to Get Quality Assurance Right in the Age of AI

How to Get Quality Assurance Right in the Age of AI

Stay Ahead in QA and Call Recording

Stay Ahead in QA and Call Recording

7 Predictions for 2025: What Does Next Year Hold for the Contact Centre?

7 Predictions for 2025: What Does Next Year Hold for the…

Evaluagent Launches New Conversation Analytics Feature

Evaluagent Launches New Conversation Analytics Feature

Expert Predictions: What Will 2024 Bring for Contact Centres?

Expert Predictions: What Will 2024 Bring for Contact…

11 Tips and Tools to Improve Call Centre Quality Assurance (QA)

11 Tips and Tools to Improve Call Centre Quality…

The CEO Interview: Jaime Scott at EvaluAgent

The CEO Interview: Jaime Scott at EvaluAgent

10 Top Ideas We Heard From Oxfordshire County Council

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?