Articles - James Edmonds

James Edmonds is a Director at Investor in Customers (IIC).

James joined IIC at the start of 2022 to evolve its commercial offering, including the addition of a proposition focused solely on the FCA’s Consumer Duty legislation. James also delivers Customer Experience (CX) and insight engagements for IIC’s clients, with a focus on Financial Services.

James has operated in CX and Strategy roles primarily in Financial Services for nearly 20 years. Having worked at L&G, RSA, More Than, JUST, James Hay and Nucleus, James has a wealth of experience. In more recent years, James has developed a specialism in interpretation of FCA regulation, enabling businesses to be both compliant, and to differentiate themselves via exciting approaches.

Connect with James on LinkedIn

checklist and gavel with the words Navigating Consumer Duty Closed Book Implementation
6 Steps to Navigating Consumer Duty Closed Book Implementation
A group of files saying data, confidential, company and clients
Data Protection Act, GDPR, Consumer Duty, and Call Recording Laws in the UK