Articles - James Edmonds

James Edmonds is a Director at Investor in Customers (IIC).

James joined IIC at the start of 2022 to evolve its commercial offering, including the addition of a proposition focused solely on the FCA’s Consumer Duty legislation. James also delivers Customer Experience (CX) and insight engagements for IIC’s clients, with a focus on Financial Services.

James has operated in CX and Strategy roles primarily in Financial Services for nearly 20 years. Having worked at L&G, RSA, More Than, JUST, James Hay and Nucleus, James has a wealth of experience. In more recent years, James has developed a specialism in interpretation of FCA regulation, enabling businesses to be both compliant, and to differentiate themselves via exciting approaches.

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checklist and gavel with the words Navigating Consumer Duty Closed Book Implementation
6 Steps to Navigating Consumer Duty Closed Book Implementation