The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
Close
Jamie Storer is Senior Manager, Workforce Optimization at Columbia Sportswear Company.
His career spans multiple decades across call centre, back office, and most recently taking on retail at Columbia Sportswear.
“Workforce optimization (WFO) is at the centre of work performed by front line staff and the decision makers. We manage this relationship with a wide array of data analytics and insights on influencing the decision makers while also advocating for front-line staff.”
Connect with Jamie on LinkedIn
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
Close
29th September 2026
Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar
29th September 2026
