Articles - Jenna Birchall

Jenna Birchall is a Vulnerability Consultant at Helen Pettifer Training Ltd.

She has over 15 years experience within the financial services industry, delivering outstanding customer service and outcomes. In recent years, her main focus has been adapting the customer journey for customers who may be vulnerable.

Connect with Jenna on LinkedIn

Concept of building resilience with blocks with the word
18 Sure-Fire Ways to Boost Agent Resilience
Top tips for supporting vulnerable customers featured image
Recorded Webinar: Top Tips for Supporting Vulnerable Customers
Proven Ways to Maintain Fairness in the Contact Centre
Open lock and key with the words unlock agent productivity
Effective Ways to Unlock Agent Productivity