Jenna Birchall Archives - Call Centre Helper

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Jenna Birchall

Jenna Birchall is a Vulnerability Consultant at Helen Pettifer Training Ltd.

She has over 15 years experience within the financial services industry, delivering outstanding customer service and outcomes. In recent years, her main focus has been adapting the customer journey for customers who may be vulnerable.

Connect with Jenna on LinkedIn

Recent Articles Most Viewed Articles

What Does It Really Take to Correct a Customer Politely?

What Does It Really Take to Correct a Customer Politely?

Our Top Webinars of 2025

Our Top Webinars of 2025

Expert-Led Strategies for Supporting Vulnerable Customers

Expert-Led Strategies for Supporting Vulnerable Customers

7 Ways You’re Punishing Your Best Agents Right Now

7 Ways You’re Punishing Your Best Agents Right Now

10 Ways to Go Deeper With Customer Journey Mapping

10 Ways to Go Deeper With Customer Journey Mapping

18 Sure-Fire Ways to Boost Agent Resilience

18 Sure-Fire Ways to Boost Agent Resilience

Recorded Webinar: Top Tips for Supporting Vulnerable Customers

Recorded Webinar: Top Tips for Supporting Vulnerable…

Proven Ways to Maintain Fairness in the Contact Centre

Proven Ways to Maintain Fairness in the Contact Centre

Effective Ways to Unlock Agent Productivity

Effective Ways to Unlock Agent Productivity

What to Do With an Agent Who’s Suddenly Lost Their Confidence

10 Sure-Fire Ways to Undermine Compliance

The Do’s and Don’ts of Implementing Analytics

Just 23% Optimise Automation With CX Insights, CallMiner Report Finds

Vonage Named Major Provider in Emerging ICX Category

The 2026 UK Contact Centre Conduct Risk Report

See What Contact Centre AI Can Really Do

Upcoming Events

22nd September 2026

Streamlined Processes and Adaptive Workflows for Superior Results – Webinar

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

Where Are You on Your AI Journey?

Every CIO Is Now a Governance Officer. Most Didn’t Apply for the Job.

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action