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Articles - João Safara

João Safara, Content Marketing Specialist, Flecto

Connect with João on LinkedIn

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11 Tips and Tools to Improve Call Centre Quality Assurance (QA)

30 Customer Experience Trends to Watch Out For

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Editor's Pick

Thumbnail 7 Ways You’re Punishing Your Best Agents Right Now

7 Ways You’re Punishing Your Best Agents Right Now

Thumbnail What’s Really Ruining Empathy in Customer Service?

What’s Really Ruining Empathy in Customer Service?

Thumbnail Stop Driving Up Your Sickness Levels!

Stop Driving Up Your Sickness Levels!

Thumbnail How to Nail Your Outbound Strategy

How to Nail Your Outbound Strategy

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