Jonathan Kershaw Archives - Call Centre Helper

Jonathan Kershaw

Jonathan is a highly experienced Product Specialist with over 10 years of expertise in delivering AI-driven, value-focused software solutions and over 20 years of contact centre experience. Skilled in understanding both business and technical requirements, he has a proven track record of helping businesses unlock growth through innovative technology.

Recent Articles Most Viewed Articles

The Do’s and Don’ts of Implementing Analytics

The Do’s and Don’ts of Implementing Analytics

The Do’s and Don’ts of Implementing Analytics

What Should You Do When You Think a Customer Is Lying?

What It Takes to Be a More Empathetic Leader

54% Discover Compliance Breach Outside Routine QA Reviews

8×8 Finds 52% Blame CIOs for AI Errors

The Voice AI Agents Buyer’s Guide

Guide: Break the Customer and Agent Burnout Loop

Upcoming Events

14th September 2026

Contact Centre & Customer Services Summit – Manchester

15th September 2026

CX Connect Europe

How to Build a More Effective Call Centre Dashboard

Who Holds the Strings on Delivering CX Outcomes?

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action