Justin Robbins - Page 2 of 2 - Call Centre Helper

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Justin Robbins

Justin Robbins, Founder & Principal Analyst at Metric Sherpa

Justin helps software companies, investors, and business leaders cut through noise with research and insights that drive action. With over two decades experience, he bring one of the most well-rounded perspectives in customer experience.

Connect with Justin on LinkedIn

Recent Articles Most Viewed Articles

Call Centre Benchmarking 101

Call Centre Benchmarking 101

What Vanguard, Domino’s, Assembled, and LevelAI Reveal About the Future

What Vanguard, Domino’s, Assembled, and LevelAI Reveal…

Recorded Webinar: Innovative Best Practices for First Contact Resolution

Recorded Webinar: Innovative Best Practices for First…

Are You Doing the Right Things to Reduce Hold Time?

Are You Doing the Right Things to Reduce Hold Time?

Want to Foster Knowledge Sharing Between Your Agents?

Want to Foster Knowledge Sharing Between Your Agents?

Top 10 Ways to Future-Proof Your Contact Centre

Top 10 Ways to Future-Proof Your Contact Centre

Have Wallboards Had Their Day?

Have Wallboards Had Their Day?

CCW Las Vegas 2026 Preview: CX Leaders Have the Authority. Now They Have to Prove It

CCW Las Vegas 2026 Preview: CX Leaders Have the…

Is AI the “Silver Bullet” We’ve All Been Waiting For?

Is AI the “Silver Bullet” We’ve All Been Waiting For?

Get Up To Speed: The Latest on Messaging, Social Media, and Video

Get Up To Speed: The Latest on Messaging, Social Media,…

Free People Up for the Highest-Value Parts of CX

Free People Up for the Highest-Value Parts of CX

RingCentral Seals Deal for AI WFM Provider – CommunityWFM

RingCentral Seals Deal for AI WFM Provider –…

Three Cities, Three Events, and Uncovering the Real Challenges in CX

Three Cities, Three Events, and Uncovering the Real…

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?