Kirstyn Minogue - Call Centre Helper

Connect with Kirstyn on LinkedIn "> Kirstyn Minogue - Call Centre Helper

Kirstyn Minogue

Kirstyn Minogue is Customer Contact Centre Manager at Black & White Cabs.

Connect with Kirstyn on LinkedIn

Recent Articles Most Viewed Articles

Keep Agent Knowledge Up to Date – Without Overwhelming Them

Keep Agent Knowledge Up to Date – Without Overwhelming…

Tried and Tested Techniques to Make Customers Feel Special

Tried and Tested Techniques to Make Customers Feel Special

The Little Things That “Make or Break” a Contact Centre

The Little Things That “Make or Break” a…

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?