Kirstyn Minogue - Call Centre Helper

Connect with Kirstyn on LinkedIn "> Kirstyn Minogue - Call Centre Helper

Kirstyn Minogue

Kirstyn Minogue is Customer Contact Centre Manager at Black & White Cabs.

Connect with Kirstyn on LinkedIn

Recent Articles Most Viewed Articles

Keep Agent Knowledge Up to Date – Without Overwhelming Them

Keep Agent Knowledge Up to Date – Without Overwhelming…

Tried and Tested Techniques to Make Customers Feel Special

Tried and Tested Techniques to Make Customers Feel Special

The Little Things That “Make or Break” a Contact Centre

The Little Things That “Make or Break” a…

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?