Lee Cottle - Call Centre Helper

Connect with Lee on LinkedIn "> Lee Cottle - Call Centre Helper

Lee Cottle

Lee Cottle, Chief Executive Officer, Humanising Autonomy

Connect with Lee on LinkedIn

Recent Articles Most Viewed Articles

The 26 Principles of Good Customer Service

The 26 Principles of Good Customer Service

Top Tips to Monitor Customer Service

Top Tips to Monitor Customer Service

The Dos and Don’ts of Automated Assistants in the Contact Centre

The Dos and Don’ts of Automated Assistants in the…

Recorded Webinar: Driving Down Repeat Contact

Recorded Webinar: Driving Down Repeat Contact

The Top 20 Webinars

The Top 20 Webinars

How Do Managers Manage in Remote Working Environments?

How Do Managers Manage in Remote Working Environments?

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

What The New Compliance Rules Mean For Your Contact Centre

Customers Still Want Email: Why AI Email Triage Beats Channel Deflection

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?