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Articles - Lewis Gallagher

Lewis Gallagher, Senior Solutions Consultant, Netcall

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What Are Intelligent Contact Centres Doing Right Now?

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Top Tips for Digital Channels – Forecasting and Scheduling

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Top Tactics to Improve First Contact Resolution (FCR)

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Are Chatbots the Tech We All Love to Hate?

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10 Game-Changing Ways Emotion Will Shape the Future of CX

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New Ways to Empower Agents

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Can AI Really Handle Customer Complaints?

Quick Wins to Improve Your C-Sat Scores

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Call Volumes Up? Here’s What You Can Do About It

Zoom Interactions into Insights Box

Editor's Pick

Thumbnail Start Aligning Your Metrics With Long-Term Value

Start Aligning Your Metrics With Long-Term Value

Thumbnail Hold Onto Your New Starters… For More Than 6 Months!

Hold Onto Your New Starters… For More Than 6 Months!

Thumbnail Get Your AI Pilot Off to the Best Possible Start

Get Your AI Pilot Off to the Best Possible Start

Thumbnail How to Use Stretch Targets Well in QA

How to Use Stretch Targets Well in QA

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