Liz Doig - Call Centre Helper

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Liz Doig

Liz Doig, Founder and Strategic Lead, Wordtree

Connect with Liz on LinkedIn

Recent Articles Most Viewed Articles

Customer Service Emails and Letters: How to Review and Improve Your Templates

Customer Service Emails and Letters: How to Review and…

How to Write Good Customer Support Live Chat Scripts – With Examples

How to Write Good Customer Support Live Chat Scripts –…

Customer Service Language: Changing the Language of Your Contact Centre

Customer Service Language: Changing the Language of Your…

Call Centre Management: From Cost Centre to Strategic Resource

Call Centre Management: From Cost Centre to Strategic…

Understanding Your Customers: 5 Practical Techniques

Understanding Your Customers: 5 Practical Techniques

The Best Ways to Communicate With Upset Customers

The Best Ways to Communicate With Upset Customers

How to Create Reassuring On-Hold and IVR Messages – With Examples

How to Create Reassuring On-Hold and IVR Messages – With…

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

“Sorry for the Inconvenience” – How to Offer a Genuine…

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?