Magnus Geverts Archives - Page 3 of 3 - Call Centre Helper

Connect with Magnus on LinkedIn "> Magnus Geverts Archives - Page 3 of 3 - Call Centre Helper

Magnus Geverts

Magnus Geverts, VP Product Marketing, Calabrio

Connect with Magnus on LinkedIn

Recent Articles Most Viewed Articles

Workforce Management: 5 Rules for Homeworking

Workforce Management: 5 Rules for Homeworking

5 Ways to Turn Agents Into Brand Guardians

6 Ways to Simplify and Supercharge Your Chatbot Strategy

6 Ways to Simplify and Supercharge Your Chatbot Strategy

5-Step Detox Programme for Contact Centre Health

5-Step Detox Programme for Contact Centre Health

Smart Ways to Achieve More and Regret Less

Smart Ways to Achieve More and Regret Less

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

What to Do With an Agent Who’s Suddenly Lost Their Confidence

Zoom Cares Announces $2.75m AI Grant Funding

Evaluagent Earns 44 G2 Badges in Fall 2026 Report

CX Landscape Report 2026

Report: Frost Radar for EMEA Customer Experience Platforms 2026

Upcoming Events

22nd September 2026

Streamlined Processes and Adaptive Workflows for Superior Results – Webinar

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

Are Contact Centres Creating Their Own Vulnerable Customer Failures?

AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action