Magnus Geverts Archives - Call Centre Helper

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Magnus Geverts

Magnus Geverts, VP Product Marketing, Calabrio

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32 Call Centre KPIs That You Need to Track (And Why!)

32 Call Centre KPIs That You Need to Track (And Why!)

17 Resource Planning Tools and Techniques You Should Know

17 Resource Planning Tools and Techniques You Should Know

14 Best Practices for Maximizing Your Service Level

14 Best Practices for Maximizing Your Service Level

15 Contact Centre Homeworking Problems and How to Overcome Them

15 Contact Centre Homeworking Problems and How to…

19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

19 Reasons Why Collecting Customer Feedback Is Important…

Top Contact Centre Predictions for 2026

Top Contact Centre Predictions for 2026

The 26 Principles of Good Customer Service

The 26 Principles of Good Customer Service

What Is Exceptional Customer Service?

What Is Exceptional Customer Service?

Super-Agents: The Top Ten Qualities of Great Contact Centre Agents

Super-Agents: The Top Ten Qualities of Great Contact…

30 Contact Centre Predictions for 2021

30 Contact Centre Predictions for 2021

16 Contact Centre Technology Innovations That You Can’t Ignore

16 Contact Centre Technology Innovations That You…

What Are the Main Call Centre Pain Points, and How Can They Be Solved?

What Are the Main Call Centre Pain Points, and How Can…

18 Characteristics of Great Customer Service

18 Characteristics of Great Customer Service

How Are Customer Expectations Changing and What Does That Mean for Us?

How Are Customer Expectations Changing and What Does…

Contact Centre Predictions for 2023

Contact Centre Predictions for 2023

14 New Uses for AI to Improve Your Customer Service

14 New Uses for AI to Improve Your Customer Service

17 New Ways to Improve Schedule Adherence in the Contact Centre

17 New Ways to Improve Schedule Adherence in the Contact…

20 Great Ways to Drive Down Customer Complaints

20 Great Ways to Drive Down Customer Complaints

15 Inventive Strategies to Increase Customer Satisfaction (CSAT)

15 Inventive Strategies to Increase Customer…

20 Customer Experience Management Tools and How They Can Help (CEM)

20 Customer Experience Management Tools and How They Can…

What Are the Key Call Centre Technologies?

What Are the Key Call Centre Technologies?

Where Are Contact Centres REALLY Seeing AI Success?

Where Are Contact Centres REALLY Seeing AI Success?

Why Is Omnichannel Customer Service Important?

Why Is Omnichannel Customer Service Important?

The Dos and Don’ts of Automated Assistants in the Contact Centre

The Dos and Don’ts of Automated Assistants in the…

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

What to Do With an Agent Who’s Suddenly Lost Their Confidence

Zoom Cares Announces $2.75m AI Grant Funding

Evaluagent Earns 44 G2 Badges in Fall 2026 Report

CX Landscape Report 2026

Report: Frost Radar for EMEA Customer Experience Platforms 2026

Upcoming Events

22nd September 2026

Streamlined Processes and Adaptive Workflows for Superior Results – Webinar

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

Are Contact Centres Creating Their Own Vulnerable Customer Failures?

AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action