Neil Martin - Call Centre Helper

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Neil Martin

Neil Martin is Creative Director at The First Word, an award-winning agency that helps people write like human beings, not corporate robots.

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The Top 20 Webinars

The Top 20 Webinars

15 Examples of Probing Questions for Customer Service

15 Examples of Probing Questions for Customer Service

Empathy Statements for Customer Service With Examples

Empathy Statements for Customer Service With Examples

21 Quick Wins for Dealing With Chat and Email

21 Quick Wins for Dealing With Chat and Email

Recorded Webinar: Chat and Email Mistakes to Avoid

Recorded Webinar: Chat and Email Mistakes to Avoid

Customer Service: 50 Nice Words to Say to Someone

Customer Service: 50 Nice Words to Say to Someone

“Dear Valued Customer” – 21 Tips For Writing a Great Customer Letter

“Dear Valued Customer” – 21 Tips For…

How to Assess Quality on Email and Live Chat in the Contact Centre

How to Assess Quality on Email and Live Chat in the…

10 Best Practices to Improve Customer Service Live Chat

10 Best Practices to Improve Customer Service Live Chat

Start Preparing Your Frontline for Machine Customers

10 Tactics for Stronger Customer Communities

Take the “Fear Factor” Out of Agent Role Play

Enghouse Systems to Acquire MIND C.T.I.

Netcall and Box Partner to Make Information More Accessible

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

13th November 2026

Live Show & Tell: What WFM Teams Are Building With AI

Congratulations, You Are Now a Software Vendor (To Yourself)

Awaab’s Law and the Contact Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success