Neville Doughty - Call Centre Helper

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Neville Doughty

Neville Doughty is Partnership Director at Contact Centre Panel.

Connect with Neville on LinkedIn

Recent Articles Most Viewed Articles

Quick Wins to Improve Information Accuracy

Quick Wins to Improve Information Accuracy

CX Leaders Can’t Afford to Stand Still as Agent Roles Evolve

CX Leaders Can’t Afford to Stand Still as Agent…

Communication Pitfalls Every Contact Centre Manager Should Avoid

Communication Pitfalls Every Contact Centre Manager…

Help Your Top Performers Soar Even Higher

Help Your Top Performers Soar Even Higher

Proven Ways to Maintain Fairness in the Contact Centre

Proven Ways to Maintain Fairness in the Contact Centre

21 Signs You Need to Better Support Your Contact Centre Teams

21 Signs You Need to Better Support Your Contact Centre…

Get Sickness Under Control – 21 Management Tips

Get Sickness Under Control – 21 Management Tips

The Pros and Cons of Single-Skilling Agents

The Pros and Cons of Single-Skilling Agents

The Secret to Dealing With Awkward Customers

The Secret to Dealing With Awkward Customers

F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers

F*** This! How to Make Sure Your Chatbots Don’t…

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success