Neville Doughty - Call Centre Helper

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Neville Doughty

Neville Doughty is Partnership Director at Contact Centre Panel.

Connect with Neville on LinkedIn

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Quick Wins to Improve Information Accuracy

Quick Wins to Improve Information Accuracy

CX Leaders Can’t Afford to Stand Still as Agent Roles Evolve

CX Leaders Can’t Afford to Stand Still as Agent…

Communication Pitfalls Every Contact Centre Manager Should Avoid

Communication Pitfalls Every Contact Centre Manager…

Help Your Top Performers Soar Even Higher

Help Your Top Performers Soar Even Higher

Proven Ways to Maintain Fairness in the Contact Centre

Proven Ways to Maintain Fairness in the Contact Centre

21 Signs You Need to Better Support Your Contact Centre Teams

21 Signs You Need to Better Support Your Contact Centre…

Get Sickness Under Control – 21 Management Tips

Get Sickness Under Control – 21 Management Tips

The Pros and Cons of Single-Skilling Agents

The Pros and Cons of Single-Skilling Agents

The Secret to Dealing With Awkward Customers

The Secret to Dealing With Awkward Customers

F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers

F*** This! How to Make Sure Your Chatbots Don’t…

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?