Omri Hayner - Call Centre Helper

Connect with Omri on LinkedIn "> Omri Hayner - Call Centre Helper

Omri Hayner

Omri Hayner, General Manager, Portfolio and Workforce Engagement Management (WEM), NICE Ltd

Connect with Omri on LinkedIn

Recent Articles Most Viewed Articles

20 Demand Planning Techniques for Your Call Centre

20 Demand Planning Techniques for Your Call Centre

Waiting Time: What Is Best for Your Customers?

Waiting Time: What Is Best for Your Customers?

What to Look for in WFM Software

What to Look for in WFM Software

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?