Omri Hayner - Call Centre Helper

Connect with Omri on LinkedIn "> Omri Hayner - Call Centre Helper

Omri Hayner

Omri Hayner, General Manager, Portfolio and Workforce Engagement Management (WEM), NICE Ltd

Connect with Omri on LinkedIn

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Waiting Time: What Is Best for Your Customers?

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20 Demand Planning Techniques for Your Call Centre

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What to Look for in WFM Software

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Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

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Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?