Paul Dunne - Call Centre Helper

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Paul Dunne

Paul Dunne, Senior Director, EMEA Channel Organisation,
HP

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Recent Articles Most Viewed Articles

20 Contact Centre Objectives

20 Contact Centre Objectives

13 Things Every Contact Centre Advisor Needs to Know

13 Things Every Contact Centre Advisor Needs to Know

14 Ideas for Providing a Memorable Customer Experience

14 Ideas for Providing a Memorable Customer Experience

13 Ways Technology Can Improve Employee Engagement

13 Ways Technology Can Improve Employee Engagement

What to Look for When Buying Headsets

What to Look for When Buying Headsets

14 Contact Centre Challenges With Expert Solutions

14 Contact Centre Challenges With Expert Solutions

How Do I… Overcome the Friday Slump?

How Do I… Overcome the Friday Slump?

What’s Next With… Headsets?

What’s Next With… Headsets?

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

What The New Compliance Rules Mean For Your Contact Centre

Customers Still Want Email: Why AI Email Triage Beats Channel Deflection

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?