Richard Bassett - Call Centre Helper

Richard Bassett

Richard Bassett, VP Digital & Analytics, NICE International

Recent Articles Most Viewed Articles

Quick Wins to Improve Your C-Sat Scores

Quick Wins to Improve Your C-Sat Scores

Top Tactics to Improve First Contact Resolution (FCR)

Top Tactics to Improve First Contact Resolution (FCR)

Can AI Really Handle Customer Complaints?

Can AI Really Handle Customer Complaints?

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

The Superhuman Touch – How to Blend Agents and AI for…

10 Questions to Ask When Buying Your Next CCaaS Solution

10 Questions to Ask When Buying Your Next CCaaS Solution

Expert-Led Strategies for Supporting Vulnerable Customers

Expert-Led Strategies for Supporting Vulnerable Customers

Recorded Webinar: Top Tips for Supporting Vulnerable Customers

Recorded Webinar: Top Tips for Supporting Vulnerable…

Our Top Webinars of 2025

Our Top Webinars of 2025

Webinar Recording: Treating Vulnerable Customers Fairly

Webinar Recording: Treating Vulnerable Customers Fairly

New Survey Reveals Hidden Crisis in UK Consumer Vulnerability

New Survey Reveals Hidden Crisis in UK Consumer…

Meeting the Needs of Vulnerable Consumers in 2025

Meeting the Needs of Vulnerable Consumers in 2025

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?