Richard Gregory Archives - Call Centre Helper

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Richard Gregory

Richard Gregory is a Senior Sales Executive at Odigo UK with nearly 30 years of experience in enterprise voice and contact centre technology.

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Recent Articles Most Viewed Articles

Turning Obstacles to Opportunities: Revolutionizing UK Utility Customer Care

Turning Obstacles to Opportunities: Revolutionizing UK…

AI Readiness: Lessons From the CCMA Tech Summit

AI Readiness: Lessons From the CCMA Tech Summit

Enhance FCR With Smart Routing

Enhance FCR With Smart Routing

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

The Superhuman Touch – How to Blend Agents and AI for…

Need to Reduce Call Transfers? Try These Approaches

Need to Reduce Call Transfers? Try These Approaches

Key Questions to Ask When Buying a Chatbot

Key Questions to Ask When Buying a Chatbot

How to Keep Your Knowledge Base Up to Scratch

How to Keep Your Knowledge Base Up to Scratch

How to Build Flexible Schedules in the Contact Centre

How to Build Flexible Schedules in the Contact Centre

How to Safely Lower Average Handling Time

How to Safely Lower Average Handling Time

How Often You Should Seek Customer Feedback

How Often You Should Seek Customer Feedback

The 26 Principles of Good Customer Service

The 26 Principles of Good Customer Service

20 Smart Ideas to Improve Your Voice of the Customer Programme

20 Smart Ideas to Improve Your Voice of the Customer…

18 Characteristics of Great Customer Service

18 Characteristics of Great Customer Service

19 Golden Rules for Call Monitoring

19 Golden Rules for Call Monitoring

What Should You Do When You Think a Customer Is Lying?

What It Takes to Be a More Empathetic Leader

3 Ways to Get Buy-In for Ditching Spreadsheets

54% Discover Compliance Breach Outside Routine QA Reviews

8×8 Finds 52% Blame CIOs for AI Errors

The Voice AI Agents Buyer’s Guide

Guide: Break the Customer and Agent Burnout Loop

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