Richard Gregory - Call Centre Helper

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Richard Gregory

Richard Gregory is a Senior Sales Executive at Odigo UK with nearly 30 years of experience in enterprise voice and contact centre technology.

Connect with Richard on LinkedIn

Recent Articles Most Viewed Articles

Turning Obstacles to Opportunities: Revolutionizing UK Utility Customer Care

Turning Obstacles to Opportunities: Revolutionizing UK…

AI Readiness: Lessons From the CCMA Tech Summit

AI Readiness: Lessons From the CCMA Tech Summit

Enhance FCR With Smart Routing

Enhance FCR With Smart Routing

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

The Superhuman Touch – How to Blend Agents and AI for…

Need to Reduce Call Transfers? Try These Approaches

Need to Reduce Call Transfers? Try These Approaches

Key Questions to Ask When Buying a Chatbot

Key Questions to Ask When Buying a Chatbot

How to Keep Your Knowledge Base Up to Scratch

How to Keep Your Knowledge Base Up to Scratch

How to Build Flexible Schedules in the Contact Centre

How to Build Flexible Schedules in the Contact Centre

How to Safely Lower Average Handling Time

How to Safely Lower Average Handling Time

How Often You Should Seek Customer Feedback

How Often You Should Seek Customer Feedback

The 26 Principles of Good Customer Service

The 26 Principles of Good Customer Service

20 Smart Ideas to Improve Your Voice of the Customer Programme

20 Smart Ideas to Improve Your Voice of the Customer…

18 Characteristics of Great Customer Service

18 Characteristics of Great Customer Service

19 Golden Rules for Call Monitoring

19 Golden Rules for Call Monitoring

What Is Our Metric Fixation Really Costing Us?

Keep Your Finger on the Pulse of What Agents Think

Tactics to Manage QA Well During Seasonal Peaks

Five9 Named a Leader for Ninth Time

Content Guru Recognised for 12th Consecutive Year

Webinar Replay: How to Turn Customer Feedback into Action

eBook: Capacity Planning for Contact Centre BPOs

Upcoming Events

26th October 2026

ICMI Contact Center Expo 2026

27th October 2026

The Intelligence Gap Shaping the Future of Customer Automation – Webinar

Q&A: The Role of AI When Every Second Counts

Why QA and CSAT Scores Don’t Always Match

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success