Sarah Thompson - Call Centre Helper

Connect with Sarah on LinkedIn "> Sarah Thompson - Call Centre Helper

Sarah Thompson

Sarah Thompson is Senior Planning and Insight Lead at Skipton Building Society.

She is an Accredited Planning and Insight Specialist and won a well-deserved Forum Hero Award in 2024.

Connect with Sarah on LinkedIn

Recent Articles Most Viewed Articles

What Will WFM Roles Look Like in 2035?

What Will WFM Roles Look Like in 2035?

Build a Parent-Friendly Contact Centre

Build a Parent-Friendly Contact Centre

10 Ways Resource Planners Can Make Their Voices Heard

10 Ways Resource Planners Can Make Their Voices Heard

Our Top Readers of 2024

Our Top Readers of 2024

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?