Simon Adnett - Call Centre Helper

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Simon Adnett

Simon Adnett is VP Sales UK&I/MEA at Enghouse Interactive

Connect with Simon on LinkedIn

Recent Articles Most Viewed Articles

3 Ways to Strengthen Customer Loyalty

3 Ways to Strengthen Customer Loyalty

Ways to Boost Customer Loyalty in a Digital World

Ways to Boost Customer Loyalty in a Digital World

10 Changes Set to Redefine the Future of Self-Service

10 Changes Set to Redefine the Future of Self-Service

How to Stop Call Transfers Ruining Your CX

How to Stop Call Transfers Ruining Your CX

Tools and Techniques to Boost Advisor Productivity

Tools and Techniques to Boost Advisor Productivity

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?