Stephen Pace - Call Centre Helper

Stephen Pace

Stephen Pace, “The Contact Centre Motivator” and CEO at SJS Solutions

Recent Articles Most Viewed Articles

How to Regain Your Agents’ Trust

How to Regain Your Agents’ Trust

7 Simple Mistakes That Hurt Contact Centre Morale

7 Simple Mistakes That Hurt Contact Centre Morale

How to Rethink Agent Mental Health

How to Rethink Agent Mental Health

15 Hacks to Reduce Customer Uncertainty

15 Hacks to Reduce Customer Uncertainty

Hang On a Minute… Is AI Worsening EX?

Hang On a Minute… Is AI Worsening EX?

Arm Your Agents in the Battle Against Stress

Arm Your Agents in the Battle Against Stress

Get Sickness Under Control – 21 Management Tips

Get Sickness Under Control – 21 Management Tips

Tactics to Manage QA Well During Seasonal Peaks

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: Capacity Planning for Contact Centre BPOs

eBook: EU Data Sovereignty for the Contact Centre

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

‘Deflected’ Does Not Mean ‘Resolved’

How to Turn Training into Lasting Competence

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?