Stephen Pace - Call Centre Helper

Stephen Pace

Stephen Pace, “The Contact Centre Motivator” and CEO at SJS Solutions

Recent Articles Most Viewed Articles

How to Regain Your Agents’ Trust

How to Regain Your Agents’ Trust

7 Simple Mistakes That Hurt Contact Centre Morale

7 Simple Mistakes That Hurt Contact Centre Morale

How to Rethink Agent Mental Health

How to Rethink Agent Mental Health

15 Hacks to Reduce Customer Uncertainty

15 Hacks to Reduce Customer Uncertainty

Hang On a Minute… Is AI Worsening EX?

Hang On a Minute… Is AI Worsening EX?

Arm Your Agents in the Battle Against Stress

Arm Your Agents in the Battle Against Stress

Get Sickness Under Control – 21 Management Tips

Get Sickness Under Control – 21 Management Tips

10 Top Ideas We Heard From Oxfordshire County Council

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

How To Manage Your AI Agent Like A Human

Customer Satisfaction Survey Best Practices: A Complete Guide

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?