Thomas John - Call Centre Helper

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Thomas John

Thomas John, VP of Partner Sales International, Five9

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Recent Articles Most Viewed Articles

10 Game-Changing Ways Emotion Will Shape the Future of CX

10 Game-Changing Ways Emotion Will Shape the Future of CX

7 Ways Technology Can Help Exceed Service Level Targets

7 Ways Technology Can Help Exceed Service Level Targets

2024 Is Here! What to Look Out for This Year

2024 Is Here! What to Look Out for This Year

Contact Centre Performance Challenges and How to Fix Them

Contact Centre Performance Challenges and How to Fix Them

Ways to Make Working in a Contact Centre Fun

Ways to Make Working in a Contact Centre Fun

The Biggest Problems Facing Contact Centres Today

The Biggest Problems Facing Contact Centres Today

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?