Thomas John - Call Centre Helper

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Thomas John

Thomas John, VP of Partner Sales International, Five9

Connect with Thomas on LinkedIn

Recent Articles Most Viewed Articles

10 Game-Changing Ways Emotion Will Shape the Future of CX

10 Game-Changing Ways Emotion Will Shape the Future of CX

7 Ways Technology Can Help Exceed Service Level Targets

7 Ways Technology Can Help Exceed Service Level Targets

2024 Is Here! What to Look Out for This Year

2024 Is Here! What to Look Out for This Year

Contact Centre Performance Challenges and How to Fix Them

Contact Centre Performance Challenges and How to Fix Them

Ways to Make Working in a Contact Centre Fun

Ways to Make Working in a Contact Centre Fun

The Biggest Problems Facing Contact Centres Today

The Biggest Problems Facing Contact Centres Today

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?