Viki Patten - Call Centre Helper

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Viki Patten

Victoria Patten, Senior Marketing Executive at Evaluagent

Connect with Viki on LinkedIn

Recent Articles Most Viewed Articles

The Ultimate Guide to LLMs in Contact Centres

The Ultimate Guide to LLMs in Contact Centres

Why AutoQA Programmes Plateau – And What to Do About It

Why AutoQA Programmes Plateau – And What to Do…

The Future of Customer Service: Top Contact Centre Automation Trends

The Future of Customer Service: Top Contact Centre…

How to Remove Silos and Get Full Value From Your Contact Centre Data

How to Remove Silos and Get Full Value From Your Contact…

How Often You Should Review Your Scorecards: A Process and Timeline

How Often You Should Review Your Scorecards: A Process…

5 Considerations When Choosing a Tech Stack for Your Contact Centre

5 Considerations When Choosing a Tech Stack for Your…

How QA Software Can Help Solve Your Contact Centre’s Key Challenges

How QA Software Can Help Solve Your Contact…

Benefits and Key Features to Look for in Contact Centre QA Software

Benefits and Key Features to Look for in Contact Centre…

How to Choose a Contact Centre QA Platform

How to Choose a Contact Centre QA Platform

How to Find the Best Contact Centre QA Software

How to Find the Best Contact Centre QA Software

AI in the Contact Centre: 4 Things You Need Before You Launch

AI in the Contact Centre: 4 Things You Need Before You…

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

White Paper: Three Ways to Make Automated Customer Experiences More Human

Zoom in on CX Podcast Series

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

14th October 2026

How to Keep Humans in the Loop Without Slowing AutoQA Down – Webinar

Five Ways to Expand AI Across Your Contact Centre

How to Manage a Successful AutoQA Migration

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?