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Take part in analytics survey

Published On: 18th Sep 2013 10:06 - Modified: 22nd Mar 2017

Ventana Research are inviting participants to take part in their analytics research.

The company are investigating users’ experiences, issues and concerns with next-generation customer analytics.

Implementing such initiatives could hold the key to understanding customers better and improving the customer experience. However, to do so effectively requires an in-depth understanding of options, functional requirements and best practices.

When you complete the survey on your processes, application needs and best practices, you will receive a $5 Amazon.com certificate, and a free participant report of the research findings – including key insights and recommendations.

Click here to take the survey.

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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