Talk CX Tuesdays – Connected Engagement Beyond the Contact Center (Mar 24)

Date: 24 March 2026, 8:00 AM PT | 11:00 AM ET | 4:00 PM GMT

Location: Virtual

Extend consistent, high-quality CX to frontline, field, and expert teams — even when they operate outside the traditional contact center. See how modern teams move beyond basic queues or ring groups to route interactions intelligently and share customer context across the organization.

In this live demo, you’ll see how 8×8 Engage empowers mobile and distributed teams with a modern workspace that enables faster resolution, better collaboration, and a more connected customer experience.

Talk CX Tuesdays – See Smarter CX in Action

• Live demos every other Tuesday
• 8:00 AM PT | 11:00 AM ET | 4:00 PM GMT
• Hear directly from 8×8 solution specialists

Sign Up For Your Preferred Date

See a Real CX Journey — From First Click to Resolution

In every Talk CX Tuesday session, you’ll follow the story of Paws & Claws, a growing pet care brand navigating modern retail operations.

In this 30-40 minute live demo, you’ll see how teams:

• Welcome customers with AI-powered chat and voice
• Route interactions with full customer context
• Support agents with real-time guidance
• Collect secure payments within the conversation
• Escalate complex requests to live video
• Track performance in one unified view

Whether you’re leading a CX team, modernizing support, or scaling operations, this is the kind of experience your team (and customers) deserve.

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Reviewed by: Robyn Coppell