Talkdesk Performs Well In G2 Report Related Articles Talkdesk Leads the Industry in the G2 Report Talkdesk Ranked #1 in 16 G2 Summer Reports What is a Customer Satisfaction Score (and How to Calculate CSAT) Top 10 Contact Centre Software and Technology © Receh Sultan - Adobe Stock - 299503444 161 Filed under - Contact Centre News, Talkdesk Talkdesk leads G2 Summer 2020 report in four categories with highest G2 Scores and user reviews. These four categories include; Best Contact Center Operations Software, Best Telecom Services for Call Centers, Best Auto Dialer Software and Best Speech Analytics Software. Talkdesk also holds the highest cumulative G2 Score in all segments; Small Business, Mid Market and Enterprise. Best Contact Center Operations Software Talkdesk ranks #1 based on G2 Score Talkdesk ranks #1 in Popularity score based on user reviews Talkdesk has a G2 Satisfaction Score of 97 out of a possible 100 Best Telecom Services for Call Centers Software Talkdesk ranks #1 based on G2 Score Talkdesk ranks #1 in Popularity score based on user reviews Talkdesk has a G2 Satisfaction Score of 93 out of a possible 100 Best Auto Dialer Software Talkdesk ranks #1 based on G2 Score Talkdesk ranks #1 in Popularity score based on user reviews Talkdesk ranks #1 for Easiest to Use Talkdesk has a G2 Satisfaction Score of 96 out of a possible 100 Best Speech Analytics Software Talkdesk ranks #1 based on G2 Score Talkdesk ranks #1 in Popularity score based on user reviews Talkdesk ranks #1 for Easiest to Use Talkdesk has a G2 Satisfaction Score of 93 out of a possible 100 Talkdesk also earned G2 badges for Best Relationship, Best Usability, Easiest Setup and Most Implementable. Talkdesk leads all Contact Center as a Service (CCaaS) vendors in total customer reviews on G2 with 1,080 reviews, nearly three times more than its competitors with an industry-leading score of 4.4 out of 5 stars. Tiago Paiva “We are proud to lead four impactful categories in this influential report by G2 and see it as further evidence of Talkdesk distancing itself from other CCaaS competitors,” said Tiago Paiva, chief executive officer, Talkdesk. “Talkdesk is purpose-built on a modern, cloud-native architecture with an innovative delivery model that enables us to deliver new features and functionality which sets us apart within the CCaaS industry.” Author: Robyn Coppell Published On: 24th Jun 2020 Read more about - Contact Centre News, Talkdesk Recommended Articles Talkdesk Leads the Industry in the G2 Report Talkdesk Ranked #1 in 16 G2 Summer Reports What is a Customer Satisfaction Score (and How to Calculate CSAT) Top 10 Contact Centre Software and Technology Related Reports Report: The Top 5 Metrics Shaping Bank and Credit Union Performance eBook: ChatGPT and the Contact Center of the Future eBook: The Top 3 Ways to Reduce Call Volumes Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter