Our 5-week development course in partnership with Real Results Training helps you build and lead the best team.
Do you suffer from any of these problems?
- Have you recently been promoted to Team Manager but are struggling to get your team performing?
- Do you have a difficult person in your team, whether that is lateness, under-performance, attitude, disruptive or talks badly to customers?
- Do you feel out of your depth, promoted without any support or formal training? You may be leading your ex-peer group which is always awkward.
- Not enough hours in the day to work at the right level, getting pulled back onto the phone to deal with things your advisors should be able to resolve? Being constantly interrupted by the same questions over and over even when you feel like you tell them the answers every day?
This paid-for course deals with all aspects of team management:
Week 1 – Dealing with under-performers in your team
Week 2 – Attracting and retaining the best team
Week 3 – Leadership secrets for contact centre managers
Week 4 – Call and contact centre management skills
Week 5 – Final week – Review and implementation support session
Costs
We are offering an early-bird discount. Book before Friday 18th December 2015 and get a £50 discount (£199 + VAT).
Starting on Tuesday 19th January 2016, this 5 x 1-hour course (1:00-2:00pm UK time) has a maximum of 50 attendees to allow for better feedback.
Click here for more information
Author: Rachael Trickey
Published On: 9th Dec 2015 - Last modified: 18th Dec 2018
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