The Customer Service and Experience Summit

About the Event

THE DATE: 18 – 19 SEPTEMBER, 2018

The Customer Service and Experience Summit Europe is a brand-focused meeting for customer support, customer experience and social customer care executives.

Join this only Pan-European meeting to discuss:

  • Customer Experience: Align support across your departments, streamline service and create a customer-centric organisation
  • New Technologies and Changes: How AI, chatbots can impact self-learning, response times and efficiencies
  • Talent, Development and Training: Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolution
  • Social Customer Care: The rise of messenger, next-generation channels and advancing your social support offering
  • Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback

Why Attend?

  • Pan-European Networking: Join executives from multiple European brands for deeper insights, benchmarking and learnings.
  • Customer Service & Experience Focused: Tired of conferences focusing on marketing customer experience and sales? This meeting is dedicated to customer support leaders who are looking to advance their customers’ experience through better service.
  • Practical, Real-World Case Studies From Proven Brand Leaders: We know you’re here to learn. So we deliver case studies filled with next steps and ‘how tos’ from major brands
  • Network With Senior Customer Service Executives From Huge Brands: Attendees who have joined our conferences include executives from Hilton, Estee Lauder, McDonald’s, Nestle, Comcast, Google and more. Over 70% of our attendees are guaranteed to work at ‘end user’ major brands. And over 60% of them are directors, or more senior.
  • An Agenda Focused on the Future of Your Discipline: Rooted in six years’ experience, this conference nevertheless constantly looks forward. This year, we’ll take social media customer service delivery as a baseline, not a goal. What’s next on the horizon?



Date and Time

Tuesday 18th September 2018

Date and Time

Tuesday 18th September 2018

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