The Customer Service and Experience Summit 294 Filed under - Archived Content THE DATE: 18 – 19 SEPTEMBER, 2018 The Customer Service and Experience Summit Europe is a brand-focused meeting for customer support, customer experience and social customer care executives. Join this only Pan-European meeting to discuss: Customer Experience: Align support across your departments, streamline service and create a customer-centric organisation New Technologies and Changes: How AI, chatbots can impact self-learning, response times and efficiencies Talent, Development and Training: Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolution Social Customer Care: The rise of messenger, next-generation channels and advancing your social support offering Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback Why Attend? Pan-European Networking: Join executives from multiple European brands for deeper insights, benchmarking and learnings. Customer Service & Experience Focused: Tired of conferences focusing on marketing customer experience and sales? This meeting is dedicated to customer support leaders who are looking to advance their customers’ experience through better service. Practical, Real-World Case Studies From Proven Brand Leaders: We know you’re here to learn. So we deliver case studies filled with next steps and ‘how tos’ from major brands Network With Senior Customer Service Executives From Huge Brands: Attendees who have joined our conferences include executives from Hilton, Estee Lauder, McDonald’s, Nestle, Comcast, Google and more. Over 70% of our attendees are guaranteed to work at ‘end user’ major brands. And over 60% of them are directors, or more senior. An Agenda Focused on the Future of Your Discipline: Rooted in six years’ experience, this conference nevertheless constantly looks forward. This year, we’ll take social media customer service delivery as a baseline, not a goal. What’s next on the horizon? THE ORGANISERS: Incite Group THE WEBLINK: http://events.incite-group.com/europecs/ Register Now! Author: Rachael Trickey Published On: 4th May 2018 - Last modified: 20th Aug 2018 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter