The Future of the Contact Center: A Forecast


ccw digital

Date: December 13-15, 2022 | 12 PM ET

Location: Virtual

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How did the customer contact landscape transform over the past year? Which changes will remain in place next year? What additional evolution is on the horizon?

As contact centers say goodbye to 2022 and welcome 2023, these questions are surely on the horizon. Future of the Contact Center will provide the answers.

Based on a comprehensive, research-driven assessment of the state of customer contact, Future of the Contact Center offers the guidance, tools, and examples needed to help all companies empower their teams to wow customers. From re-evaluating metrics, to reconsidering technology priorities, to exploring the state of AI investments, to diving deep into changing customer demands, the program is the perfect way to ensure 2022 becomes a launching pad for an even more customer-centric 2023.

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