The Meaning of ACR in Outbound Call Centre Related Articles Outbound Dialling Reference Guide Workforce Management in Outbound Call Centres Call Centre Forecasting Methods: How to Forecast Workload Call Center Metrics: Examples, Tips & Best Practices © Jenny Sturm - Adobe Stock - 212304360 6,027 Filed under - Definitions The Meaning of ACR In Outbound Call Centre I received the case study for completion where I am unable to understand ACR concept. An outbound contact centre has a daily calling list of 100,000 accounts which is dialled at an ACR of 100, occupancy of 75% and 20 additional vacant seats. All accounts are dialled the next day with an exception of promises and potential fraud. Additional volume of 50,000 accounts is expected to flow in from next two days which will increase the daily calling list volume to be at 150,000 accounts. What steps will you undertake to cater to this outbound daily volume of 150,000 for next 4 weeks in the best possible way Question asked by rahul Call Rate I think that the CR refers to Call Rate. I’m guessing that ACR means Average Call Rate, so in this case 100 calls per hour. With thanks to Jonty ACR is Account to Collector Ratio ACR is Account to Collector Ratio With thanks to Anon In Inbound ACR = Abandoned Call Rate I am not sure for outbound, but for inbound ACR stands for Abandon Call Rate With thanks to Giovanni Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 12th Jul 2022 Read more about - Definitions Recommended Articles Outbound Dialling Reference Guide Workforce Management in Outbound Call Centres Call Centre Forecasting Methods: How to Forecast Workload Call Center Metrics: Examples, Tips & Best Practices Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter