THINK AI FOR PUBLIC SECTOR 2017

THE DATE: Wednesday 20 September 2017

THE LOCATION: One Great George Street, Westminster, London SW1P 3AA

THE DESCRIPTION:

WHY AI FOR PUBLIC SECTOR?

• AI offers the potential to automate layers upon layers of manual processes within the Civil Service, which could not only make government more efficient, but also support the efficiency agenda.
• How citizens interact with government services could be transformed through the use of AI technologies.
• The technology is new and there are a multitude of concerns. What does increased automation mean for the future of the workforce?
• According to Deloitte and the University of Oxford, AI and robotics could take £17bn off the public sector wage bill as more than 850,000 jobs could be lost by 2030.
• As a core agenda item on the Prime Minister’s Industrial Strategy, a deeper exploration of the issues surrounding this vital topic could not be more timely.
• This conference should be attended by IT and policy decision makers throughout the public sector who want to understand more about the challenges and opportunities AI will bring, both in terms of technical deployment and political/societal governance.

AGENDA

09:30 – 09:50 REGISTRATION & NETWORKING
09:50 – 09:55 CHAIR’S OPENING REMARKS
09:55 – 10:25 KEYNOTE ADDRESS – AI AND THE IMPACT ON THE PUBLIC SECTOR
10:25 – 10:55 GOVERNMENT, AI AND THE FOURTH INDUSTRIAL REVOLUTION
10:55 – 11:15 ENFIELD AND AMELIA – OUR AI JOURNEY
11:15 – 11:30 DIGITAL DIALOGUES
11:30 – 11:50 MORNING REFRESHMENTS & NETWORKING
11:50 – 12:20 SIR HUMPHREY AND THE ROBOTS
12:20 – 12:40 AYLESBURY VALE – 100% CLOUD AND MAKING USE OF AMAZON’S ALEXA
12:40 – 12:55 DIGITAL DIALOGUE – AI IS MY FRIEND: A PRACTICAL VIEW FOR THE PUBLIC SECTOR

In an evolving landscape of resident services, public sector contact centres are in a position to decide which technologies they will use to stay ahead of the increasing text-based message volumes and shortening expected response times. Existing contact centre systems can combine the best of human and machine intelligence to shore up the technological side of resident relations while maintaining and improving public sector jobs. In this fireside chat, Chris Kellner will evaluate how local councils in the UK are already deploying this technology to optimise communications with their residents. The audience will walk away with a deeper understanding of the importance of artificial intelligence and how to implement relevant technology to enhance the quality and speed of their communication processes.

Chris Kellner, Head of Sales & Strategic Partnerships EMEA, DigitalGenius

12:55 – 13:40 LUNCH & NETWORKING
13:40 – 13:45 CHAIR’S AFTERNOON REMARKS
13:45 – 14:15 THE AI REVOLUTION: WHERE IS BRITAIN’S STRATEGIC AMBITION?
14:15 – 14:45 SOCIETAL IMPACT OF AI – THE NEED FOR GOVERNMENT LEADERSHIP
14:45 – 15:15 DRINKS RECEPTION

THE ORGANISERS: Think Digital.
Diamond Partner: Digital Genius

THE WEBLINK: http://www.thinkdigitalpartners.com/event/think-ai-publicsector/