UJET has been ranked the highest-rated product in Info-Tech’s 2026 contact centre as a Service – Midmarket Data Quadrant Report, powered by SoftwareReviews.
The company ranked first among the 11 eligible products assessed and was placed in the Leader quadrant. Fourteen CCaaS products were evaluated overall, including Nextiva contact centre, Gladly, RingCX, Aircall, Dialpad, Vonage, and Twilio Flex.
The report, based on 317 verified reviews from IT and business professionals, gave UJET a composite satisfaction score of 8.6 out of 10. UJET’s ranking reflects feedback from 33 verified end-user reviews.
According to the report, UJET received a +96 Net Emotional Footprint, with 97% positive user sentiment, a 96% likelihood to recommend score, and 91% overall vendor capability satisfaction.
It was also recognised as a Top Product in nine of the eleven vendor capability categories, including Ease of Implementation, Usability and Intuitiveness, Vendor Support, and Business Value Created.
The recognition follows UJET’s recent launch of Agentic Experience Orchestration (AXO), an AI platform designed to connect CX data and enterprise systems, automate agent workflows, and consolidate applications used by customer service agents. The report also gave UJET a 92% score for Product Strategy and Rate of Improvement.
Commenting on the recognition, Vasili Triant, CEO at UJET, said:
“This recognition comes directly from the people who are responsible for delivering great customer experiences on UJET’s platform every day, validating our performance where the work is the hardest: implementation, support, and delivering measurable business value.
That customer trust is the foundation for everything we do at UJET, from modernizing CX with our AI-first CCaaS platform, to accelerating transformations with our AI solutions, to our upcoming, next-gen AXO platform.”
Thomas Randall, Research Lead at Info-Tech Research Group, added:
“I am thrilled that UJET has received recognition in SoftwareReviews’ midmarket CCaaS landscape. UJET combines a modern, digitally oriented contact centre platform, which has attained strong customer satisfaction scores from users.
In particular, customers highlight UJET for improving their productivity, supporting innovation, and maintaining a constructive vendor relationship.
Midmarket organizations should still assess integration requirements, operating complexity, and commercial fit against their specific environment, but UJET deserves serious consideration alongside the likes of RingCX, Dialpad, and others.”
Info-Tech’s SoftwareReviews rankings are based entirely on verified feedback from technology leaders, business professionals, and end users, without analyst opinion forming part of the evaluation.
For more information about UJET - visit the UJET Website
About UJET
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Find out more about UJET
Author: Hannah Swankie
Reviewed by: Robyn Coppell
Published On: 23rd Jul 2026
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