The winners of this year’s UK National Contact Centre Awards have been announced.
The Awards are the longest established contact centre awards in the UK. The winners were announced at a gala dinner in London attended by over 700 people.
The Winners
Contact Centre Manager of the Year – Christine Allenson, Barclays
Contact Centre Manager of the Year (Outsourced) – Danielle McCaffrey, Convergys
Contact Centre Manager – under 100 seats – Brent Boxley, Close Brothers
Contact Centre Manager – under 50 seats – Joanne Silner, Raven Housing Trust
Team Manager of the Year (Outbound) – Danni Parsons-Moore, Barclaycard
Team Manager of the Year (Retention) – Gerard Doran, Sky UK
Team Manager of the Year (Sales) – Helen Grey, Sage
Team Manager of the Year (Service) – Ronell Bienvenu, Lloyds Bank International
Social Media Manager of the Year – Stuart Atkinson, Barclays
Call Centre Support Manager of the Year – John Maguire, British Gas
Customer Relations Manager of the Year – Donna Munro, Direct Line Group
Learning Champion of the Year – Steve Cass, Marketmakers
Customer Experience Champion – Dawn Redman, Hermes Europe
Business Improvements Manager of the Year – Adrian Cobbledick, National Car Parks
Recruitment Manager of the Year – Jasper Gordon, British Gas
Quality Manager of the Year – Ann McCormack, Sky UK
Team of the Year – Home Group
The CCMA will be organising member best practice visits to the award winners’ contact centres.
For more information about the CCMA, visit their website.
Author: Megan Jones
Published On: 27th May 2015 - Last modified: 18th Dec 2018
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