Using Intelligent Assistance & Bots To Transform Self-Service – November 2017 109 Filed under - Archived Content THE DATE: 5 December 2017 THE LOCATION: Blue Fin Venue, South Bank, London THE DESCRIPTION: Next-generation intelligent assistance (IA) now promises to transform customer uptake of self-service. Early adopters have already succeeded in transitioning live assistance into AI-enabled engagement – anything between 15% and 50% of their inbound volumes depending on sector. This dramatically changes the cost-to-serve model that most service organisations operate. And it also meets customer expectations for low effort, always on, personalised service. But this is not just a customer service opportunity. Any sales, marketing or customer success workflow can have IA engagement woven in. It’s an upgraded capability across the customer lifecycle. Overview Agenda Understanding the Intelligent Assistance market and its key vendors What is happening at a technology level to cause this step change Why Intelligent Assistants are a self-service game changer The use cases in Sales, Marketing & Service Brands with successful deployments and ROIs Design principles for successful customer uptake The Cost: £595 – Early bird pricing and group discounts are available. Money back guarantee. Please enquire if you prefer an on-site version. THE ORGANISERS: Brainfood Consulting THE WEBLINK: http://www.brainfoodextra.com/masterclasses-mentoring/using-intelligent-assistance-bots-to-transform-self-service Author: Rachael Trickey Published On: 16th Jun 2017 - Last modified: 13th Sep 2017 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter