Verint and Calabrio Unite Under Single Brand

Verint has announced that following its recent transaction with Calabrio, the combined organization will operate under a single corporate name: Verint.

The move follows a period of integration focused on aligning product strategies and brand positioning. While the corporate identity will be unified, the Calabrio product name will remain and continue as part of the Verint portfolio, supported within the broader Verint CX Automation Platform.

“Bringing things together under one brand underscores what we are building – one business, one platform and one unified vision for transforming customer experience,” said Anna Convery, chief marketing officer at Verint.

“Verint’s 30-year track record of innovation and scale, combined with Calabrio’s powerful and trusted workforce engagement capabilities, positions us to deliver unmatched value to customers around the world.”

The company said customers will gain access to expanded capabilities as automation, AI-powered bots, workflow tools, and workforce engagement solutions are brought together under a single platform.

“We are incredibly excited about the future of the new Verint,” added Jaime Meritt, chief product officer at Verint.

“By leveraging the innovation engines of both organizations, we are accelerating our roadmap and delivering a platform that empowers our customers to achieve better outcomes with greater automation and intelligence. This is just the beginning of what we will accomplish together.”

The combined organization brings together Verint’s enterprise automation capabilities and global partner network with Calabrio’s workforce engagement solutions, which are used by thousands of organisations worldwide.

For more information about Calabrio - visit the Calabrio Website

About Calabrio

The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering contact centres as a brand guardian. Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions into a cloud-native, fully integrated suite.

Find out more about Calabrio

Author: Hannah Swankie
Reviewed by: Jo Robinson